Frequently Asked Questions (OPEN HOUSE VERSION)
FREQUENTLY ASKED QUESTIONS
How do I order?
We have a convenient secure online ordering system or you may visit us the day of the event to place your order between 9am-7pm. You may also call us at 803-781-1201 to order. Please be patient as we will try to keep up with returning calls.
Where are the prices?
This is a one day only event so we release an email with a link to our pricing after close of business November 11th, Wednesday night. They will be up through Thursday until 7pm and the online ordering is available until 7pm as well. Make sure you are on our email list! Please note Permanent Makeup orders must be placed with Alyce at 803-767-2349 and she collects her payments and is available all day to answer questions as well.
I can’t stop by that day, but I want to order!
No problem! We will have a secure online form on our website homepage for you to enter your order and your payment information and VOILA! you've completed your order! This convenient purchasing option will be available on our website from the time the pricing is emailed out on the evening of November 11th until 7pm on November 12th . We will be closed for business Friday, November 13th so that we can process all of our orders but our phone lines will be open to make and receive phone calls about orders placed the previous day.
Is my credit card information secure?
Yes, we use Secure Socket Layer (SSL) technology to encrypt the credit card information you send when you place your order. The information is encrypted, sent through the Internet as scrambled code, and decoded on a secure server. We do not store your credit card information. It cannot be read in transit. SSL is the recognized industry standard worldwide for such sensitive transactions, making it safe for you to shop with a credit card on the Internet. Even banks transfer money and complete credit card transactions using this secure method.
Will I get a "Gift with Purchase" bag with my purchase?
We have 150 "Gift With Purchase" bags - these are first come first serve so you must be "in person" to receive one. Online orders do not receive the "gift with purchase" bags.
Where do I go when I get to the building?
If you are not sure of what to order, we are located on the first floor of the new Irmo Wellness Center (Suite 100 on the right side of the building lobby). Our laser technicians and medical staff will have socially distanced tables set up in the spa lobby and treatment rooms and can write your recommended order up for you and answer questions. If you know exactly what you want to order or only want to purchase products, go straight to our checkout and the front desk staff will help you. We will also have various injectable and skincare vendors in the lobby of the building throughout the day.
Im not sure what I need?
No problem, our laser technicians and medical professionals will be spaced out in our lobby and treatment rooms all day and there will be signs telling you which room to go into. They are happy to help you complete your order and take your payment information. (Our tables are normally labeled as such: Anti-aging, Injectables, Skincare Products, Tattoo Removal, Bodysculpting, etc...)
Do I need to register for a doorprize?
No, you can stop by anytime and head to one of our treatment rooms to spin our Prize Wheel! PRIZE WHEEL RUNS FROM 9AM-6:30PM! We will spin the wheel for you and you’ll get one chance to see if you win a prize. If you are lucky enough to win one of our FREE prizes, you could win an injectable filler, neurotoxin, laser or facial treatment or a skincare product. No purchase necessary. No exchanges- no exceptions, must be present to win (no spinning for others), and must be used within one year. No exceptions. If you do not want the prize you win, you may forfeit the prize or donate to our wonderful military. PRIZE WHEEL RUNS FROM 9AM-6:30PM!
Are you doing a drawing for doorprizes?
NO. To avoid crowding and to give our clients a better chance of winning a doorprize, we will spin one time on a Prize Wheel to see if you win something. You are not guaranteed a prize but we do give away a hefty amount of free treatments! No purchase necessary, no exchanges- no exceptions, must be present to win (no spinning for others). PRIZE WHEEL RUNS FROM 9AM-6:30PM!
Will there be a "talk" or "informational session"?
Not this year. Once crowds are safe to be in again, we will resume our informational sessions. However, we have clinical staff and representatives here to happily answer questions from 9am-7pm.
May I bring a friend?
YES!! Please do, all are welcome! We love new clients! You and your friend(s) can mingle and also enjoy a catered wine reception during the later afternoon hours of 4pm-7pm.
What type of payment do you accept?
Cash, Visa, Mastercard, Discover, American Express and Carecredit. No personal checks please. Please note you may not use discounted gift certificates for these specials, as that is considered a "Double-discount" or "Double Dipping". You can however, use the amount you spent for the gift certificates - just not the "free" money portion. The "free" money portion would be forfeited.